Refund and Cancellation Policy

1. Provider and scope

Photography services are sold online by cryzantix.com, PE, EDRPOU 82520534, Business Center Gulliver, 4 Sportyvna Square, Kyiv, 01023, Ukraine. This policy is part of the Terms of Service and is issued under Law of Ukraine No. 675-VIII 'On Electronic Commerce' and Law of Ukraine No. 1023-XII 'On Consumer Protection'. It does not limit your statutory consumer rights.

2. Cancellation by you

• Over 48 hours before the session: full refund of prepayment or free rescheduling.
• 24–48 hours: the deposit is retained for reserved studio time; other amounts are refunded.
• Under 24 hours: the deposit is non-refundable.

3. Rescheduling and no-show

One free rescheduling is available if requested at least 48 hours in advance; later changes cost UAH 500, subject to availability. If you do not arrive within 20 minutes of the start time and cannot be reached, the session is a no-show and the deposit is retained.

4. Cancellation by us

If we cancel for reasons within our control, you may take a full refund or a priority rescheduling. Refunds are issued within 14 calendar days to the original payment method.

5. Deposits and fees

The deposit is credited toward the package price and is refundable only as set out above. Travel outside Kyiv is UAH 15 per kilometre, quoted before ordering. Basic retouching is included; advanced retouching is UAH 300 per image. Business portrait packages include standard retouching, and atypical or enhanced results are disclosed before payment under Law of Ukraine No. 270/96-ВР 'On Advertising'.

6. Complaints

Write to contact@cryzantix.com or call +380 935 333 1070; we respond within 10 business days. You may also contact the State Service of Ukraine for Food Safety and Consumer Protection. Your right to court protection is unaffected. Booking data is processed as described in our Privacy Policy under Law of Ukraine No. 3993-IX 'On Personal Data Protection'.