Terms of Service

1. Provider and legal basis

cryzantix.com, sole trader (PE). Registered address: Business Center Gulliver, 4 Sportyvna Square, Kyiv, 01023, Ukraine. State registration number (EDRPOU): 82520534. Email: contact@cryzantix.com. Phone: +380 935 333 1070. Legal representative: Robert Garcia, Managing Director.

Registration details are displayed under Law of Ukraine No. 755-IV "On State Registration of Legal Entities, Individual Entrepreneurs and Public Associations". Services are provided under Law of Ukraine No. 675-VIII "On Electronic Commerce" and Law of Ukraine No. 1023-XII "On Consumer Protection". Personal data is processed under Law of Ukraine No. 3993-IX "On Personal Data Protection"; see our Privacy Policy and Cookie Policy.

2. Packages, prices and inclusions

Price, shoot duration, number of delivered images, retouching level and file format are stated on each package card before ordering. Prices are in UAH. Additional retouching is charged at the per-image rate shown at checkout.

3. Booking and payment

An order is confirmed when the deposit or full price is received and we send written confirmation by email. The balance is due before the shoot.

4. Delivery timelines

Selected images are delivered within 10 business days of the shoot and full retouched sets within 20 business days. Delays are notified by email.

5. Cancellation and rescheduling

Cancellation more than 72 hours before the shoot: the deposit is refunded in full. Within 72 hours: the deposit is retained. One free rescheduling is allowed with 48 hours' notice. Refunds are issued to the original payment method within 10 business days.

6. Travel fees

Shoots at our Kyiv studio are included. Travel outside Kyiv is charged at the rate confirmed in writing before booking.

7. Intellectual property

We retain copyright in all photographs. You receive a non-exclusive licence to use delivered images for personal and agreed business purposes. Resale or transfer to third parties requires our written consent.

8. Portfolio use and consent

We publish images only with your separate consent, which you may withdraw at any time by email.

9. Advertising and results

Advertising is identifiable and accurate under Law of Ukraine No. 270/96-VR "On Advertising". Business portrait packages may include retouching; results vary between clients and are not guaranteed to match sample images.

10. Liability

Our liability is limited to the amount paid for the affected package. We are not liable for indirect loss. Nothing here limits your statutory consumer rights.

11. Complaints and disputes

Send complaints to contact@cryzantix.com or +380 935 333 1070; we reply within 10 business days. You may also apply to the State Service of Ukraine on Food Safety and Consumer Protection or to a court.